Frequently Asked Privacy Questions

Forrest Green understands that our customers trust us with their personal information and we intend to earn that trust by treating your personal information with care. Forrest Green has a Privacy Policy which explains how we collect, use and disclose the personal information of our customers.

1. Who is Forrest Green?
   Forrest Green (Forrest Green Solutions Ltd.) is a Canadian software and web development corporation that supports police agencies coast-to-coast.
2. What is “personal information”?
   Personal information means information about an identifiable individual. Personal information includes such things as name, address, age, date of birth, employment details, financial information and, your opinions, preferences and purchase patterns.
3. Why do we need your personal information?
   We need your personal information in order to do business with you.

   Most of the information collected about you for web services is very basic information that we need to securely communicate with you on our web portal.

We also require accurate information to aid your community when a crime may occur. The need for accurate information allows the police to contact you if the crime if near enough to your camera area. The information provided will be the information used for contact.

1. How do we obtain your consent to use your personal information?
   We obtain your consent in different ways depending on the circumstances and the sensitivity of the information. Consent is obtained via the web page prior to logging into your account each and every time.
2. What information do we need from you?

   In order to provide you with products or services, administer your account and provide you with exceptional customer service, there is certain personal information that Forrest Green and our partners (e.g. the police) needs.

   We require the following data elements including but not limited to your name, address, telephone number, video camera details, and email.

3. What are “cookies”?
   Cookies are small text files that contain a unique identifier which is placed on your computer. When you visit a website, the website saves the file with a matching identifier. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the matching identifier in its database.
4. Why do we share your information?
   To be compliant with Federal and Provincial legislation, enable online payments, allow police access to the information once it has been consented, and provide web support.
5. How can you ask further questions?
   If you have further questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.

We may be reached at :
Forrest Green Solutions Ltd.
10520 Yonge St Unit 35B Suite 322 Richmond Hill ON L4C 3C7

Re: Privacy Inquiries

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact: Forrest Green’s Chief Privacy Officer at 905-884-3103 or by mail at Chief Privacy Officer c/o Forrest Green Solutions Ltd., 10520 Yonge St Unit 35B Suite 322 Richmond Hill ON L4C 3C7